Cancellation Policy

At KOSMOSONE PRIVATE LIMITED, we understand that plans can change. This Cancellation Policy outlines the conditions under which orders may be canceled and any applicable refund procedures.

📌 Order Cancellation

• Orders may be canceled only before they have been processed and shipped.
• Once an order has been shipped, cancellation requests cannot be accepted.
• Customers are advised to request cancellation as soon as possible after placing an order.

⏱ Cancellation Timeframe

• Cancellation requests should be submitted within 12–24 hours of placing the order.
• Orders that have already entered the processing or shipping stage may not be eligible for cancellation.

💰 Refund on Cancellation

• If a cancellation request is approved before shipment, a full refund will be issued.
• Refunds are generally processed within 5–7 business days after cancellation approval.
• The refund amount will be credited to the original payment method used during purchase.

🚫 Non-Cancellable Orders

The following orders are generally not eligible for cancellation:

• Orders that have already been shipped.
• Products purchased during special sales, clearance events, or promotional campaigns where cancellation restrictions are specified.
• Customized, personalized, or made-to-order products.
• Digital products or services, if applicable, once delivered or activated.

⚠️ Cancellation by KOSMOSONE PRIVATE LIMITED

We reserve the right to cancel any order under the following circumstances:

• Product unavailability or inventory issues.
• Payment authorization failures or payment-related concerns.
• Incorrect pricing, product information, or listing errors.
• Suspected fraudulent, unauthorized, or suspicious transactions.

In such cases, customers will be notified promptly and a full refund will be processed, where applicable.

📞 How to Cancel Your Order

If you have any questions regarding this Policy, you can contact us:

KOSMOSONE PRIVATE LIMITED
CIN: U80302MH2022PTC389348

📧 Email: kosmosone.india@gmail.com
📧 Support: ecom@kosmosone.com
📞 Phone: +91 83808 17272

📍 Address:
Office No. 14, Second Floor, Arun Plaza,
Sr. No. 193, Main Road, Dange Chowk,
Thergaon, Pune – 411033,
Maharashtra, India